How can I get Help with OakTree Navigator?
We're here to help you get up and running, support you along the way, and provide the resources you need to make the most of your reporting efforts. Whether you are new to OakTree Navigator or have been at it for years, we're here for you, ready and willing to answer all your questions.
Technical Support and Customer Service
OakTree Solutions provides a number of support options for our customers or potential customers who need assistance. If you have questions about Navigator, want to know the best way to get started with reports, or you need help with your account, we'd love to hear from you.
You can reach our customer service staff using any of the following methods. Note: All times listed are for the Eastern United States (EST/EDT) Time ZoneNavigator Customer Service Portal
The new Customer Service Portal enables customers to submit, modify and track their tickets. It's an interactive, real-time environment to ensure you get top-level service for fast, accurate results.
- Real-time visibility into the status of your tickets
- Modify/cancel tickets after you submit them
- Sign-Up for the Support Portal (First Time Customers)
- Login to the Support Portal (Return Customers)
Submit an Online Request
We invite you to fill out an online support request. Please complete the support request form and a support representative will respond within one business day.
Give Us a Call or Email
Research our Online Help
Search our Online Help System http://help.oaktreenavigator.com
Hang Out With Other Navigator Users
Visit our Customer Forum and search for answers, share best practices, and see what others are doing. http://forum.oaktreenavigator.com
