Leading organizations in media & publishing, financial services, manufacturing, retail, healthcare, and many other industries use OakTree Navigator to ad-hoc custom reporting power into the hands of their IT staff.
Our customers include Fortune 500 enterprises, mid-sized companies, as well as government and non-profit organizations.

The following examples showcase how several of our clients are applying OakTree Navigator to increase productivity, reduce cost, and take their reporting to the next level!

"OakTree Navigator is an excellent solution for being able to provide quick actionable information. Delivery of reports is easy with both the Web Generator and HTML links it generates. As we continue to develop the implementation of Service Desk to more advanced functions, OakTree Navigator is able to easily accommodate any customizations as well as bring in the new features we added with the upgrade to Service Desk R11. In addition to Navigator, OakTree Solutions also provided us the professional services we need to upgrade from Service Desk r6 to r11."

Todd Snavely
Build-a-Bear Workshop
Solution: OakTree Navigator for CA Service Desk

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"We use Navigator to help coordinate our Sarbanes-Oxley testing with our audit department. Using Navigator, we were able to pull out all of the security changes and product specification change requests and compare them to our file maintenance reports. Without Navigator, we'd have to do those on a one-off basis - and it was a real drag."

Thomas H Simson
Chief Information Officer
Bridgehampton National Bank
Solution: OakTree Navigator for CA Service Desk

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"At UConn, we need to be able to quickly review change records and problem records to do a root cause analysis to get a better understanding of the issues and where we can be proactive as to prevent problems from happening in the future.
We also use it as a management tool to create an analysis of how problems are being handled within IT and to provide reporting information on what are our top problems, how well departments are responding to problems and handling changes.

What stands out for this product is the ability to provide concise information about multiple types of Service Desk information (including basic number of issues open and closed) without having to figure out how to link tables in the background. Navigator works very quickly for ad-hoc style of reporting."

Clyde Talley
University of Connecticut
Solution: OakTree Navigator for CA Service Desk

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"The trial process for OakTree Navigator was very effective. I noticed right away how easy it was to get started and extract the valuable data that I needed. Plus, I was impressed with all of the OakTree representatives I worked with - from sales to support - they were professional, approachable, and flexible.

Navigator is extremely easy to use and allows us to generate the kinds of reports that management has been asking for. Now we are able to better understand activity at every severity level in our organization and as a result, set our priorities more realistically."

Tandy Fleckner
Technical Support Coordinator
Pentagon Federal Credit Union
Solution: OakTree Navigator for CA Service Desk

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"Letterkenny Army Depot uses the ad-hoc ability of OakTree Navigator to quickly produce reports and alter existing reports in minutes vs. what would normally take hours or days. Its also serves as a powerful search tool for Service Desk team and SLA management functions.

The ability to reach critical data in surveys quickly and correctly is another essential piece to the reporting puzzle."

Connie Buhrman
Letterkenny Army Depot
Solution: OakTree Navigator for CA Service Desk

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"Anniston Army Depot uses OakTree Navigator to manage log file reports from NSM. From the DSM Module, Asset Management and Software Delivery reporting comes in handy to verify task completions. With the Service Desk module it’s very important to be able to understand how many workflows are assigned to each analyst and determine any bottlenecks. The Web Generator is excellent for providing a lightweight method to deliver reports to requestors."

Anniston Army Depot
Sam Haynes
Solution: OakTree Navigator for CA Service Desk, NSM, and DSM